Service Rates.

Custom Programming:	$60.00 per hour
	All contracted projects are based on this rate.
Onsite Service:	$70.00 per hour
Onsite Service Fuel Sub-Charge:	$20.00 outside 40 mile radius
ConnectWise Remote Desktop Support	(rds) - Remote Desktop Support
Phone, E-mail or (rds) Support Service Plans:
Option 1 - (On Demand)	$45.00 per incident (occurrence) **
Option 2 - (Month - On Demand)	$85.00 per month (limited 5 incidents per month) **
Option 3 - (Monthly Contract)	$130.00 per month (un-limited incidents)
Option 4 - (Annual Contract)	$1,200.00 per year (un-limited incidents)
** per incident (occurrence) is 15-minutes	Overage is subject to multiple incidents rate.
	Options 1 and 2 are on demand (as needed, no contract)
	Options 3 and 4 are Under Contract
Not sure of the costs for support?	We will let you know the expected costs up front prior to support at the time of your call.
Support Hours:	Monday - Friday 8:00am - 5:00pm (cst)
Office Phone:	205-467-7427
Need a Support Quote?	Request Support Quote
Please see below for Service Terms.

Service Terms:

** Per Incident (occurence) explained.

For reference the words “incident” and “occurrence” is considered the same thing in relationship to services performed.

 The “per incident (occurrence)” is based on 15-minute time frames, any incident over this 15-minute time frame is considered another incident or occurrence. In which case the Option 2 – (Month – On Demand) rate will take effect. A simple 5-minute phone call or email response is considered an incident or occurrence. If the number of incidents is 1 within the same month, the Option 1 rate will take effect. If the number of incidents is 2 or more within the same month, the Option 2 rate will take effect. If the number reaches 6, the first 5 is under Option 2 rate and the 1 is under the Option 1 rate. If that number reaches 7 within the same month, then Option 2 rate will take effect for the 2nd time for that month.

Examples:

• If you call 3 times within the same month, in which the 1st was 5-minutes, the 2nd was 10-minutes and the 3rd 8-minutes. You will be billed for 3 Occurrences, under the Option 2 rate of $85.00.
• If you call 3 times within the same month, in which the 1st was 25-minutes, the 2nd was 18-minutes and the 3rd 20-minutes. You will be billed for 6 Occurrences, 5 under the Option 2 rate of $85.00 plus the Option 1 rate of $45.00 for the 6th totaling $130.00 (the 1st call of 25-minutes is considered 2 occurrences, the 2nd is also 2 and the 3rd is also considered 2 occurrences, a total of 6.
• If you call 1 time within the same month, in which the call took 40-minutes, it will be considered 3 incidents and you would be billed for $85.00 under Option 2 rate.
• If you call or email 7 times within the same month where all incidents are within the 15-minute time frame, you will be billed for Option 2 rate of $85.00 twice. Totaling $170.00.

 We will be happy to explain the rates before any service is rendered, time starts once you agree with the rates and terms.